Refund Policy

1. Made-to-Order Products Due to the nature of our made-to-order products, we cannot accept returns or exchanges unless the item you received is defective or damaged. Please review your order carefully before finalizing your purchase.
 

2. Defective or Damaged Items O'Dew Wish is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.  If you receive a defective or damaged product that is not related to shipment, please contact us within [1] day of receipt at chea@odewwish.com with your order number and a photo of the defect or damage. We will evaluate the issue and, if approved, will send you a replacement or issue a refund. 
 

3. Cancellation Policy Cancellations for made-to-order products must be made within [X] hours of placing your order. Once production has begun, we cannot accept cancellations.
 

4. Shipping Costs Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 

5. Refund Process Refunds will be processed within [7] days of approval and will be issued to the original method of payment. Please allow [3-5] days for the refund to appear on your account statement.
 

6. Contact Us If you have any questions about our Return and Refund Policy, please contact us at chea@odewish.com.